PROBLEM CLAUSE

When using this ski sales website and related services, users may encounter issues related to product selection, order processing, logistics, or after-sales support. To ensure smooth transactions and improve user experience, we have established these terms and conditions, clarifying feedback channels, processing procedures, and related responsibilities to help users resolve questions or difficulties more efficiently.

When users encounter problems while browsing the website or placing an order, they can submit inquiries or feedback through the contact methods provided on the website. To facilitate quick processing, users should provide as much complete information as possible, including order number, product model, problem description, and relevant pictures or videos. The more complete the information, the better we can accurately determine the cause of the problem and provide appropriate solutions.

For product-related issues, we will categorize and handle them according to their nature. For inquiries regarding product specifications, usage methods, or applicable scenarios, we will provide corresponding explanations and guidance; for issues involving transportation damage, missing parts, or obvious quality abnormalities, users should raise concerns within a reasonable time after receiving the goods, and we will assist with replacement or other solutions after verification. Problems caused by improper personal use, exceeding the product’s applicable range, or natural wear and tear are not within our scope of service.

Regarding order and logistics issues, we will provide assistance after confirming the order status and shipping information. If delivery delays or irregularities are caused by the logistics service provider, we will assist users in communicating with the relevant parties and tracking the processing progress, but we cannot assume direct responsibility for delays caused by uncontrollable factors. Users should understand that delivery time is an estimated time and may be affected by weather, holidays, or transportation conditions.

The information and advice provided on this website are for reference only. The selection and use of skis should be based on individual skill level, physical condition, and skiing environment. We are not liable for any personal judgment errors or usage risks arising from users’ reliance on advice or information. Users should comply with relevant safety regulations when using skis and assume the corresponding risks themselves.

These terms and conditions aim to establish a clear and transparent problem-solving mechanism to help users obtain reasonable support when encountering questions or problems. We recommend that users carefully read the relevant policies before using the service and promptly report any problems according to the procedures outlined in these terms and conditions, so as to jointly maintain a fair and orderly trading and service environment.

If you have any questions about how these terms and conditions are handled, please contact us using the contact information provided on the website.

Email: [email protected] Our team will respond to your inquiry as soon as possible and ensure you receive satisfactory assistance. Thank you for choosing us; we look forward to providing you with excellent service!